Terms of Service

01About these terms

These Terms of Service govern your use of Lotstride’s website, dashboard, mobile application, and related services (the “Service”), operated by Stable Health Inc (“we,” “us,” or “our”). By creating an account or using the Service, you agree to these terms. If you do not agree, do not use the Service.

If you use Lotstride on behalf of an organization, you represent that you are authorized to act for it, and “you” includes that organization where appropriate. A separately signed agreement with us controls over these terms to the extent of a conflict. Our Privacy Policy explains how information is handled.

02Accounts and eligibility

You must be at least 18 years old, able to enter into a binding agreement, and authorized to use the Service for your business activities. Provide accurate account information, keep your credentials secure, and do not share accounts or use another person’s identity. Notify nikhil@usepods.io if you believe your account has been compromised.

You are responsible for activity you authorize through your account. We may verify account ownership and limit or suspend access when reasonably necessary to investigate unauthorized use or protect the Service.

03Dealership workspaces

Dealership owners and managers administer invitations, memberships, assigned locations, and evaluation rubrics. Accepting an invitation connects your account to that dealership with the assigned permissions. Authorized dealership administrators can review dealership conversations and coaching according to their access rights.

The dealership is responsible for its users, recording policies, workplace notices, lawful handling of customer and employee information, and any decisions it makes using the Service. Administrators must grant access only to authorized people and remove access when it is no longer appropriate.

Dealership records remain under the dealership’s control when a user leaves or deletes an account. Earlier personal recordings are not automatically transferred when an individual joins a dealership. Ownership and rights between a dealership, employees, and recorded participants remain subject to their agreements and applicable law.

04Recording responsibly

You must have the legal right to record and submit every conversation. Before recording, give appropriate notice and obtain all permissions or other authorization required in the places where you and the participants are located. This includes any required permission for cloud storage, sharing with your dealership, and processing by third-party AI providers.

Device microphone permission and an account holder’s AI consent do not replace consent or other rights required from recorded participants. Do not use Lotstride for covert surveillance, unlawful interception, harassment, or recording people who have not received legally required notice or given required consent.

Keep recordings relevant to legitimate sales coaching. Avoid unnecessary financial, health, identification, or other sensitive information. Stop recording when the intended conversation ends. You are responsible for complying with your dealership’s policies and applicable recording, privacy, employment, and consumer-protection laws.

05AI feedback and human judgment

When enabled, the Service uses OpenAI to transcribe conversations and generate coaching. Feedback may use the recording’s rubric and relevant prior coaching from the same account and organization. Each recording retains its rubric version; changing a rubric can affect which results can be compared.

Transcripts, speaker labels, scores, summaries, and suggestions can be wrong, incomplete, or biased. Review the underlying conversation before relying on output. A score is an estimate based on assessable evidence and configured criteria, not an objective measurement of a person’s performance or worth.

The Service provides coaching assistance, not legal, financial, employment, or compliance advice. Do not use its output as the sole basis for hiring, dismissal, compensation, credit, or other decisions that materially affect a person. You remain responsible for meaningful human review and your decisions. We do not guarantee sales results or any particular improvement.

06Your content and our permission to use it

You or the applicable rights holders retain ownership of recordings, rubrics, notes, and other content submitted to the Service. These terms do not give you rights in another person’s voice, personal information, or material that you do not otherwise possess.

You grant us a limited, non-exclusive permission to host, copy, transmit, process, and display submitted content as needed to provide, secure, support, and administer the Service, including using service providers and generating the coaching you authorize. This permission is limited by the Privacy Policy, your applicable settings, and any separate agreement. It does not authorize selling your recordings or using them for advertising.

To the extent we have rights in generated output that can be transferred, we assign those rights to you or the applicable organization. Output may not be unique, and we do not guarantee that it is eligible for intellectual-property protection or free of third-party claims.

We and our licensors retain rights in Lotstride’s software, branding, and service design. Subject to these terms, you receive a limited, non-exclusive, non-transferable right to use the Service for its intended purposes.

07Acceptable use

• Do not upload content you are not entitled to use or disclose, or violate anyone’s privacy, intellectual-property, or other rights.
• Do not use the Service to discriminate unlawfully, exploit people, impersonate others, or engage in fraudulent or abusive conduct.
• Do not bypass access restrictions, attempt to reach another dealership’s information, interfere with the Service, distribute malware, or conduct unauthorized security testing.
• Do not resell access, extract data at a scale that disrupts the Service, or reverse engineer the Service except where applicable law permits it.

We may investigate misuse and restrict offending activity. Please report suspected abuse or unauthorized access to nikhil@usepods.io.

08Free app access and separate billing

The Lotstride iOS app is free to use. It does not offer in-app purchases or subscriptions, and recording, uploading, coaching, and dealership membership do not require a paid subscription or paid seat.

If you or your organization choose a separate paid web service, its price, billing interval, included services, and material conditions will be presented before purchase. Any such purchase requires separate authorization and is not a condition of using the iOS app. We will not impose retroactive charges for use that was offered free.

Any previously authorized subscription remains subject to its purchase terms and the applicable billing provider’s cancellation process. App Store subscriptions from earlier app versions are managed through your Apple account; web subscriptions use the available billing-management controls. Removing payment features or deleting Lotstride or your account does not itself cancel an existing subscription. Cancellation and refunds remain subject to the purchase terms, provider rules, and mandatory law.

09Availability and saved recordings

Features depend on compatible devices, permissions, storage, network access, and service providers. Upload and AI processing may be delayed or interrupted. Offline recording requires initial setup and a cached rubric. Unsynced recordings may be lost if you remove the app, lose the device, exhaust storage, or the operating system cannot finalize a recording.

Keep appropriate copies of information you need and verify uploads before removing local copies. Lotstride is not an emergency service, a guaranteed archival system, or a substitute for records your business is legally required to maintain. We may modify features, perform maintenance, and apply reasonable technical limits to protect the Service.

10Ending use and deleting information

You may stop using the Service at any time and request account deletion through Account in the mobile app or by contacting nikhil@usepods.io. If you are a dealership’s only owner, assign another owner before deleting your account.

We may suspend or terminate access for a material breach, unlawful use, security risk, or a legal requirement. Where reasonably practicable, we will give notice and an opportunity to address the issue; immediate action may be necessary to prevent harm. If we discontinue the Service, we will provide reasonable notice and an opportunity to retrieve available information where feasible and lawful.

Deletion and retention follow the Privacy Policy. Deleting a personal account does not automatically erase dealership-owned records or cancel third-party subscriptions. Provisions that by their nature need to continue, including ownership, accrued payment obligations, liability limits, and dispute provisions, survive termination.

11Service warranties

To the extent permitted by law, the Service is provided “as is” and “as available.” We do not warrant uninterrupted or error-free operation, complete recovery of every recording, or the accuracy or suitability of AI output. We disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement to the extent those disclaimers are allowed.

Nothing in these terms excludes a warranty, remedy, or consumer right that cannot lawfully be excluded.

12Limits of liability

To the extent permitted by law, neither party is liable to the other for indirect, incidental, special, consequential, or punitive damages, or lost profits or business opportunities, arising from the Service. Our total liability for claims arising from the Service or these terms is limited to the greater of US $100 or the amounts you or your organization paid us for the Service giving rise to the claim during the preceding 12 months.

These limitations do not apply to fraud, willful misconduct, gross negligence, or liability that applicable law does not allow to be limited. They do not reduce any non-waivable statutory rights or remedies.

13Questions and disputes

Contact nikhil@usepods.io with a description of the issue so we can try to resolve it in good faith. This request does not prevent you from seeking urgent relief, contacting a regulator, or exercising a legal right within an applicable deadline.

These terms do not require binding arbitration or waive class-action rights. Applicable law determines the governing law and available courts unless a separate enforceable agreement provides otherwise. Any mandatory protections that apply to you remain in force.

14Updates and general terms

We may revise these terms as the Service changes. We will update the date above and give reasonable notice of material changes through the Service or your account email, with additional consent where required. Changes apply prospectively. If you do not agree to revised terms, stop using the Service before they take effect.

If a provision is unenforceable, the remaining provisions continue to apply. A failure to enforce a provision is not a waiver. You may not transfer your agreement without our consent; we may transfer it with the Service in a corporate reorganization or business transfer, subject to your applicable rights. Neither party is responsible for delays caused by circumstances beyond its reasonable control, subject to obligations that cannot lawfully be excused.

These terms and any applicable separate agreement describe the agreement for using Lotstride. Apple is not a party to these service terms. Your use of an App Store download is also subject to Apple’s applicable terms and license conditions.

Contact: Stable Health Inc, operator of Lotstride, at nikhil@usepods.io.